If there is something we could have done better, please let us know. If it’s just a life event, you can request a disconnect. Either way, we hate to see you go and thank you for having been a Luminate customer! Please note that we require 30 days notice to disconnect.
We do! There is a Seasonal Rate change fee of $25 to move to the seasonal rate of $9.95 per month. A $25 fee will also be charged to go back to original speed and monthly charge amount. There is a 3 consecutive month minimum and a 12 consecutive month maximum to be on the…
It’s fast! With up to 1Gbps download AND upload, you can do everything you already do online, but a lot more of it – and faster! Online Gaming – No more game lag, slow ping rates or spotty connections. Streaming Video – Enjoy buffer-free streaming of your favorite shows, even when streaming multiple shows on…
Great question. Slower than expected speeds can be caused by a lot of issues. How close are you to the router? Wi-Fi speeds degrade over distance. Speaking of Wi-Fi, you will not get your highest speeds unless you are plugged directly into the router via an ethernet cable. How old are your devices, like your…
