Luminate Blog

What is Wi-Fi?

By Sean / August 26, 2024 /

With your modem providing the Internet connection into your home, you can now connect your device to the modem over Wi-Fi. Connecting to Wi-Fi involves connecting your computer, tablet, or smart phone to your ISP’s network without using a physical wire. This “wireless” connection is made possible by Wi-Fi technology; specifically, by a second device…

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Are there any other fees?

By Sean / August 26, 2024 /

Glad you asked. There is a $150 installation fee and those pesky taxes and fees that we have to collect for various entities. Non-standard installs may incur additional charges

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Do you offer cable TV or cell phone service?

By Sean / August 26, 2024 /

We do not offer cable TV, however if you have a smart TV you can utilize your internet connection to stream live television. There are a variety of streaming services available for purchase and for free. Cell phone service is not available, but we are able to provide a landline or transfer over your current…

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How do I disconnect service?

By Sean / August 26, 2024 /

If there is something we could have done better, please let us know. If it’s just a life event, you can request a disconnect. Either way, we hate to see you go and thank you for having been a Luminate customer! Please note that we require 30 days notice to disconnect.

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