Luminate Blog

How do you install it to my house?

By Sean / August 26, 2024 /

That depends! We have two ways to get gig speed to your house: fiber to the home or a short distance wireless solution. Your home will receive whichever type we have designed for your area. Either way, there will be a box attached to your house and a fiber line run through your wall to…

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Where is my bill?

By Sean / August 26, 2024 /

Your bill is located within the SmartHub user portal. (SmartHub Link). This is the same billing system as Yampa Valley Electric. You may need to create a new account if you have never accessed it before. We can also send you a paper bill. If you have any questions, please call us at 970-870-4320

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What is Managed Wi-Fi and what does it cover?

By Sean / August 26, 2024 /

Managed Wi-Fi is the upgraded version of our MyLuminate app. It gives you access to all the features, gives you more control, includes 2 in-home service calls and everything else that is listed below: Wi-Fi password assistance Unlimited support via phone Two free in-home service calls per year Unlimited, remote, online device management Set up…

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Do you have any other Add-on options?

By Sean / August 26, 2024 /

Yes. Additional Static IP UPS (Uninterruptible Power Supply) Voice over IP (VOIP) Phone Managed Wi-Fi Mesh Wi-Fi Mesh Wi-Fi is a great option if you want to extend the range of your Wi-Fi.  It is particularly useful for extending to the ends of houses and basements.

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